Customer Service Team
When technology problems arise you need to know that help is just a phone call away. Our live Customer Support technicians are dedicated to providing fast, friendly service. This team of professionals can help troubleshoot problems, answer questions, configure software, provide on-the-spot training, or simply provide a listening ear. They love to help!
The primary goal of our team is to provide solutions designed to meet the specialized needs of each office. To accomplish this goal, your personal KellPro consultant will make annual visits in an effort to get to know each of you better, to observe office procedures and to troubleshoot any problems with hardware, software, networking and more. If any issues cannot be resolved on site, our consultant will bring together other team members at KellPro who will work diligently to give you the help you need. Call your Consultant representative…we are ready to work for you!
A stable, reliable IT infrastructure is critical to the success of day-to-day operations. Starting with a complete analysis of your current environment, including hardware, networking, security, and disaster recovery, the Infrastructure Team can provide a solution that is perfect for you.
When calling in to KellPro, you need answers as quick as possible. Whether you're contacting us because of a support issue, to register for one of our software schools, with a question about billing, or for any other reason, the Admin team is ready for your call. They keep the gears moving in our office!
World-class software is customized to a user’s specific needs and desires. Our Development Team specializes in application design and creation. The team begins with a thorough understanding of your processes and workflow. Armed with that knowledge and combined with your ongoing involvement, they create a system that is tailored to your needs.
As the leaders of KellPro we guide our team members to stay in alignment with the 3 corporate priorities. First we serve our Lord Jesus Christ, second we serve our customers, and third we serve our team members. We maintain an open door policy for both our team members and customers. If you have a question or concern contact either of us anytime.
James SorensenChief Executive Officer